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Complaints

We welcome the opportunity to address any inquiries, concerns, or questions that you may have about our marketplace. We believe that good customer service begins and ends with consumer satisfaction. A satisfied consumer is our best referral.

Please feel free to contact us:

Mailing Address:
MoneyMutual, LLC
2510 E. Sunset Rd.
Ste 6, #85
Las Vegas NV, 89120

Email:
customerservice@moneymutual.com

Call:
844-276-2063

If for any reason MoneyMutual® is unable to address your inquiry to your, we encourage you to call the Online Lender Alliance (OLA) Consumer Hotline at 800-299-7585. OLA exists to ensure consumers are fully informed and treated fairly when using online lending marketplaces. We are a proud member of this association and comply with all of their best practices. To learn more about OLA visit OnlineLendersAlliance.org.

Common questions

We appreciate feedback and use it to improve our services. Below is a list of some of the questions we have found online or collected through customer service.

  • Is MoneyMutual® a scam?

    We are not a scam and we are not a lender. MoneyMutual® is a legitimate free marketplace with a goal of providing potential borrowers and potential lenders a place to meet.

  • I am receiving threatening phone calls from someone who says they work at MoneyMutual®.

    Any calls you receive in regard to your loan are not from MoneyMutual®. We never make collections calls, and are not involved in the lending or collection process for any lender. Under federal law, debt collectors may not verbally abuse you, use profanity or threaten you physically in connection with the collection of a debt. The Fair Debt Collection Practices Act (FDCPA) also prohibits debt collectors from lying about who they are or who they represent. You cannot be arrested for failing to pay a personal debt. If you are receiving these types of calls, please contact the Online Lenders Alliance Consumer Hotline at 800-299-7585 or contact MoneyMutual® at customerservice@moneymutual.com or 844-276-2063.

  • Can MoneyMutual® withdraw money from my account?

    MoneyMutual® is not a lender and we will never withdraw any money from your account. Our marketplace is completely free to use and we do not charge any fees to potential borrowers.

  • MoneyMutual said they would give me a loan, but I was declined.

    MoneyMutual® is not a lender and does not make loans or influence lending decisions. We cannot guarantee that by using our marketplace you will be able to find a lender. The decision whether to lend you money is at the sole discretion of the lender you connect with and will be determined by the information you provide. Every lender is different, but the basic requirements for a loan are that you:

    • Currently have a job (or receive regular income)
    • Make at least $800 per month
    • Are 18 years of age or older
    • Are a U.S. resident
    • Have an active checking account

    But other requirements may apply based on the individual lender.

  • Can I call MoneyMutual®?

    Our phone number is 844-276-2063. For more ways to contact us, please visit our Contact Us page.

You can get started now!

Our simple form takes five minutes to complete and you could have the money you need from a lender in as little as 24 hours*

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©2024 MoneyMutual®

2510 E. Sunset Rd., Ste 6, #85, Las Vegas, NV 89120 | 844-276-2063

*THE OPERATOR OF THIS WEB SITE IS NOT A LENDER, does not arrange, facilitate or broker loans to lenders and does not make short term cash loans or credit decisions. It is not an agent, representative, arranger, facilitator or broker of any lender and does not endorse any lender or charge you for any service or product. This Web Site does not constitute an offer or solicitation to lend. This site allows you to submit your information to a lender in order for a lender to determine if they may be able to offer you a short-term loan. However, providing your information on this Web Site does not mean that a lender will be able to work with you or that you will be approved for a short-term loan. Cash advances should only be used by you to solve immediate cash needs and should not be considered a long-term solution. Not all lenders can provide up to $5,000. Cash transfer times may vary between lenders and may depend on your individual financial institution. For details, questions or concerns regarding your short-term cash loan, please contact your lender directly. Lender services may not be available to residents of all states based on individual lender requirements. This service is not available in Connecticut. Furthermore, this service is not available in New York or to New York borrowers due to interest rate limits under New York law.

**Credit checks, consumer credit reports and other personal data may be obtained by some lenders from Experian, Equifax, Trans Union or through alternative providers.