Complaints
We welcome the opportunity to address any inquiries, concerns, or questions that you may have about our marketplace. We believe that good customer service begins and ends with consumer satisfaction. A satisfied consumer is our best referral. Please feel free to contact us:
MoneyMutual®
2510 E. Sunset Rd.
Ste 6, #85
Las Vegas NV, 89120
844-276-2063
If for any reason MoneyMutual® is unable to address your inquiry to your, we encourage you to call the Online Lender Alliance (OLA) Consumer Hotline at 800-299-7585. OLA exists to ensure consumers are fully informed and treated fairly when using online lending marketplaces. We are a proud member of this association and comply with all of their best practices. To learn more about OLA visit OnlineLendersAlliance.org.
CommonQuestions
We appreciate feedback and use it to improve our services. Below is a list of some of the questions we have found online or collected through customer service.
We are not a scam and we are not a lender. MoneyMutual® is a legitimate free marketplace with a goal of providing potential borrowers and potential lenders a place to meet.
Any calls you receive in regard to your loan are not from MoneyMutual®. We never make collections calls, and are not involved in the lending or collection process for any lender. Under federal law, debt collectors may not verbally abuse you, use profanity or threaten you physically in connection with the collection of a debt. The Fair Debt Collection Practices Act (FDCPA) also prohibits debt collectors from lying about who they are or who they represent. You cannot be arrested for failing to pay a personal debt. If you are receiving these types of calls, please contact the Online Lenders Alliance Consumer Hotline at 800-299-7585 or contact MoneyMutual® at customerservice@moneymutual.com or 844-276-2063.
MoneyMutual® is not a lender and we will never withdraw any money from your account. Our marketplace is completely free to use and we do not charge any fees to potential borrowers.
MoneyMutual® is not a lender and does not make loans or influence lending decisions. We cannot guarantee that by using our marketplace you will be able to find a lender. The decision whether to lend you money is at the sole discretion of the lender you connect with and will be determined by the information you provide. Every lender is different, but the basic requirements for a loan are that you:
- Currently have a job (or receive regular income)
- Make at least $800 per month
- Are 18 years of age or older
- Are a U.S. resident
- Have an active checking account
But other requirements may apply based on the individual lender.
Our phone number is 844-276-2063. For more ways to contact us, please visit our contact us page.