We welcome the opportunity to address any complaints, concerns or questions that you may have about our service. MoneyMutual believes that good customer service begins and ends with customer satisfaction. A satisfied customer is our best referral.
We have taken extra steps to provide you added customer support. In fact, MoneyMutual is one of the only companies in the industry to offer 24 hours a day, 7 days a week, customer support to assist our customers.
If you have a complaint, concern or a general question, please feel free to contact us via:
Toll free phone: 1-800-809-2138.
If MoneyMutual is unable to resolve your complaint or answer your question, feel free to contact the Online Lender Alliance Consumer Hotline at 1-800-299-7585. This organization was established to ensure consumers are fully informed and fairly treated when using lending products online. We are a proud member of this association and comply with all of their best practices. To find out more information about the Online Lenders Alliance please go to www.onlinelendersalliance.org.
As with all reputable companies, we appreciate customer feedback to improve our services. Below is a list of the most common questions that we have found online or collected through customer service, with our response to each of these issues.
Is MoneyMutual a scam?
No, MoneyMutual is not a scam. We offer a legitimate service matching borrowers with lenders. MoneyMutual currently has a network of over 60 participating lenders. When you provide your information on our site, MoneyMutual will attempt to match you with a participating lender based on the information you provide. The decision whether to lend you money is at the sole discretion of the lender you are matched with.
I applied at MoneyMutual and now I am receiving threatening phone calls.
This is not due to you applying at MoneyMutual. MoneyMutual does not make collections calls and its lenders do not engage in these types of collections tactics. Under federal law, debt collectors may not abuse, use profanity or threaten you verbally or physically in connection with the collection of a debt. The Fair Debt Collection Practices Act (FDCPA) also prohibits debt collectors from lying about who they are or who they represent. You cannot be arrested for failing to pay a personal debt. If you are receiving these types of calls, please contact the Online Lenders Alliance Consumer Hotline immediately at: 800-299-7585 or contact MoneyMutual at: email@example.com or use our toll free number at: 1-800-809-2138.
MoneyMutual withdrew money from my account.
MoneyMutual is not a lender and will never withdraw any money from your account. Our service is completely FREE and we do not charge any fees.
MoneyMutual said they would give me a loan, but I was declined.
MoneyMutual is not a lender and does not make lending decisions. We do not guarantee that you will be matched with one of our participating lenders which will be determined by the information you provide. The decision whether to lend you money is at the sole discretion of the lender you are matched with. The basic requirements to be matched with a lender include but are not limited to:
- Currently have a job (or receive regular income)
- Make at least $800 per month
- Are 18 years of age or older and a U.S. resident
- Have a checking account
- Other requirements may apply
What's the phone number to MoneyMutual?
Our phone number is: 1-800-809-2138.
We rely on feedback from our customers so that we may continually improve our services and program. If you have a complaint or your comments are not addressed here, please contact MoneyMutual at customerservice@MoneyMutual.com.