Frequently Asked Questions
Do lenders offer loans over $1,000?
Participating lenders in our network only provide short-term loans up to $1,000. If you're approved and practice responsible borrowing, we encourage you to apply again in the future. When you return to our site, we securely save all your information to make it easier to apply again.
I have a reservation number from an Emergency Cash Card. Where do I enter it?
Can I get an installment loan?
Our network includes lenders who specialize in installment loans, though you could have a better chance of being matched with a lender if you apply with our entire lending network on MoneyMutual.com. If you're interested in getting matched with an installment loan lender, head to our installment loan site to get started.
Do social security, pension, disability, and other kinds of benefits qualify as income?
If you're collecting Social Security, pension, disability, or other kinds of benefits, you may be eligible. If you receive at least $800 a month as well as meet other lender requirements, you may be able to get a loan. Other conditions may apply and will vary from lender to lender.
Is this a payday loan? What is a payday loan?
Many of the participating lenders in our network offer payday loans. A payday loan is a short-term solution especially designed to get you emergency cash fast - and you are typically required to pay it back on your next payday.
Can I specify the length of the loan?
Typically a short-term loan is for a much shorter duration than 12 months. Each lender is different, so the terms and conditions they offer are also different. If you get a loan offer, it'll include all the details of your loan, including dates for repayment. You have a choice in whether or not you agree to the terms of the offer. If you don't agree with the terms of the loan offer, you do not have to accept the loan. And you're always more than welcome to come back and re-apply. If you're looking to get an installment loan, please click here to find out more and get started.
Where do I log in?
Welcome back! All you need is your first name, last name, and email address to proceed – you don't need a password. You can click here to log in.
What happens if I'm late on a payment, don't pay the loan back, or default on the loan?
If you only pay part of the loan, have a late payment, or don't pay it back, you could end up paying additional fees and face collections. If you think that you may miss a payment, you should immediately contact the lender directly using the contact information they've provided. Please remember to use short term loans responsibly and accept the loan offer only if you're confident in your ability to repay based on the lender's terms. If you think you may miss a payment, please contact the lender with the contact information they sent you with your loan offer. Learn more about late or missed payments on our loan fees and repayment page.
I haven't received an email response about my loan? What do I do?
Sometimes email can land in your "Junk Email" or "Spam" folder – check there first to see if you've received an email from us. If you can't find it there, you can email us at email@example.com and we will try to respond as quickly as possible.
If MoneyMutual isn't a lender, why should I use your service?
We help you find a lender for free! Instead of waiting in line or searching for lenders online, our service can help make getting the cash you need easier and faster. And it means you may have a better chance of getting matched with a lender who can meet your needs! Lenders in our dedicated network also agree to follow our Code of Lender Conduct for your safety, security and protection.
I am self-employed. Can I still get a loan?
You may still qualify if you're self-employed. If you make at least $800 a month, and meet other lender requirements, you may be able to get a loan. Other conditions may apply and will vary from lender to lender. When we ask for your Employer information in our form, please give us the legal name of your corporate entity and the main phone number of the business.
What do you do with my information? Do you keep my information?
What if I don't have my employer's phone number or address?
We require you to provide your employer's name and business phone number. You're not required to provide the address on our site, though.
Is your site secure?
We have taken steps to make sure your information is kept private through TRUSTe, one of the industry leaders in online privacy protection. On top of that, we also use 128-bit encryption from Verisign as well as McAfee Secure to scan our site daily for bad software.
What are the terms and details of my loan?
Because we aren't a lender, that information isn't available to us. If you are matched with a lender, they will send you all the terms and conditions of your loan offer. It will include the interest rate, dates for repayment, finance charges, and more. Different lenders offer different kinds of loans with different details. Remember, you have a choice whether or not you want to accept the loan offer. If you don't agree to the terms, you can decline the loan offer and apply again.
How do I qualify? Is having bad or no credit OK?
Qualifying can be very easy, and participating lenders in our network work with many people in bad credit situations. Here are the basic qualifications:
- Currently have a job (or receive regular income)
- Make at least $800 per month
- Are 18 years of age or older and a U.S. resident
- Have a checking account
Remember that other requirements may apply based on your individual lender. If you have bad credit, you might still be able to be matched with a lender.
How soon do I get my money?
Typically, if you're approved and you accept the loan offer, you may be able to get the money deposited directly in as little as 24 hours. It's very similar to depositing a check at the bank in that the funds need time to clear. If you're approved on a business day, weekend, or holiday, that may also make a difference in how long it will take for you to get your money.
Why do you need my banking information before I am approved?
Lenders need to make sure they can make a direct deposit into a valid bank account if you accept a loan offer. Applying at MoneyMutual.com is totally free, which means you won't be charged with an application fee.
Why do you need my employer's phone number? Are you going to contact my employer?
Because we are not a lender, we won't contact your employer. Remember, our form is asking for the main number of your employer, so make sure you are providing the correct one. Every lender is different; however, to verify your employment, some lenders may call your employer at the number you provide.
Can I pick my payments? When is the first payment due?
The dates of repayment can vary from lender to lender and depending on your qualifications. In most cases, you won't be able to pick the dates of your payments. If you've been given a loan offer, you should contact the lender with any questions that deal with payment before accepting the terms of the loan. Learn more about payments on our loan fees and repayment page.
Can I get a loan if I have a savings account? What if I get paid with a prepaid debit card?
While qualifications can vary from lender to lender, most lenders will require that you have a valid checking account so they can deposit the funds directly. Unfortunately, lenders can't deposit directly into a pre-paid debit card.