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Consumer Advisory

Updated March 2018

Forged Emails and Impersonator Phone Calls

Consumers have been receiving emails that look like they are from MoneyMutual confirming that the recipient has been approved for a loan amount between $10,000 and $15,000. There are contact phone numbers for alleged employees of MoneyMutual. These alleged employees collect personal information about the consumer over the phone and require a pre-paid card, a Western Union MoneyGram, or a Cashier’s Check to be sent to them to insure the loan. Once the insurance is received, the alleged employee cannot be contacted.

Consumers have also received phone calls from someone representing themselves as being an employee of MoneyMutual whereby they take a consumer’s information over the phone to apply for a loan. The caller asks for a pre-paid card to be sent to them to insure the loan. Once the pre-paid card is received, the caller cannot be contacted again.

MoneyMutual will not contact consumers to collect personal information over the phone. Lenders in the MoneyMutual Online Marketplace will never require a payment of any kind prior to receiving a loan disbursement. MoneyMutual services are free to consumers.

Deceptive Ads and Sites Discovered

Be aware that organizations are creating fake ads and sites to lure consumers to “look-a-like” MoneyMutual web sites. They may include fake security icons and look like legitimate short-term loans sites. These sites may deceptively be collecting your personal information. Victims have been receiving harassing phone calls or emails demanding money, and may even see funds illegally withdrawn from their bank accounts.

MoneyMutual will never contact consumers to collect funds, nor will MoneyMutual remove funds from your account as MoneyMutual is not a lender. MoneyMutual services are free for all consumers.

What You Need to Know

The security of your information is important to MoneyMutual which is a proud member of the Online Lenders Alliance (www.onlinelendersalliance.org). OLA is proud to announce the launch of the OLA Consumer Hotline at 1-866-299-7585. The Consumer Hotline is a resource for online customers to speak to live operators to answer questions about online short-term lending and report fraudulent phone calls.

MoneyMutual works closely with search engines to identify and eliminate counterfeit ads and web sites. However, always make sure you are on the right site before entering your information. Be cautious with callers claiming to be from MoneyMutual. If you did not initiate the contact with the caller and they are asking for your personal information, it is most likely fraud. Avoid becoming a victim of fraud by going to the official MoneyMutual web site.

Here’s What You Need to Look For

Registered trademark next to the MoneyMutual logo

McAfee’s logo displayed on the homepage

Norton Secured seal gives you confidence that ensures your information is secure

OLA (Online Lenders Alliance)

If you feel you have been a victim of fraud, please contact your local authorities or click on one of these links below:

To notify MoneyMutual of an identity theft please email tipline@moneymutual.com.

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