Most Common Questions

  • Does it cost anything to use MoneyMutual®?

    There is no cost to fill out a form and submit your information through our online marketplace. If a lender decides they would like to work with you, the lender will pay us to connect you with them. As a marketplace, we do not receive any information that allows us to evaluate or compare offers from potential lenders. Please carefully review any offer you receive from a lender to make sure it meets your needs and you fully understand the terms.

  • How soon can I get my money?

    If a lender offers you a loan and you accept right away, you may be able to get the money deposited directly into your account in as little as 24 hours.* Accepting a loan offer on a weekend, holiday, or any other non-business day may affect how long it will take for you to get your money; in these cases, it may take a bit longer.

  • How long does it take to use MoneyMutual®?

    Our form takes about five minutes to fill out—less if you are a returning consumer. If you complete our form today, you should have a decision from a lender within minutes after submitting our information. From there, if a lender offers you a loan and you accept right away, you may be able to get the money deposited directly into your account in as little as 24 hours.*

  • How will I know if a lender decides to work with me?

    After you submit your information, lenders will review your it to determine if they would like to work with you. If a lender would like to work with you, you will be transferred to the lender’s website. If the lender makes you a loan offer, you will have an opportunity to review and approve the terms and conditions of your loan offer.

  • What are the terms and details of my loan?

    MoneyMutual® is not a lender so that information isn’t available to us. Once you have found a lender to work with they will send you all the terms and conditions of your loan offer. It should include the interest rate, dates for repayment, finance charges, and more. Different lenders offer many different kinds of loans. Remember, you have a choice whether or not you want to accept the loan offer. If you don’t agree to the terms, you can decline and resubmit to find another lender.

Do I Qualify?

  • Can I still qualify with bad credit?

    Qualifying with a short-term lender can be easy and they are used to working with people in many different situations. Here are the basic qualifications:

    • Currently employed or receiving regular income
    • Make at least $800 per month
    • 18 years of age or older and a U.S. resident
    • Have an active checking account

    Other requirements may apply based on the individual lender.

  • Can I still qualify if I’m on a fixed income?

    Qualifying with a short-term lender can be easy and they are used to working with people in many different situations. Here are the basic qualifications:

    • Currently employed or receiving regular income
    • Make at least $800 per month
    • 18 years of age or older and a U.S. resident
    • Have an active checking account

    Other requirements may apply based on the individual lender.

  • Can I still qualify if I’m self-employed?

    Qualifying with a short-term lender can be easy and they are used to working with people in many different situations. Here are the basic qualifications:

    • Currently employed or receiving regular income
    • Make at least $800 per month
    • 18 years of age or older and a U.S. resident
    • Have an active checking account

    Other requirements may apply based on the individual lender.

    When asked for your employer information, please provide the legal name of your corporate entity and the main phone number of the business.

Additional Questions

  • How is my information protected?

    We use 256-bit encryption from Norton Secured powered by Symantec as well as McAfee Secure to scan our site daily for security risks. You can click on either of their logos shown on our site to learn more.

  • What can I use my loan for?

    Use your funds for whatever you need, including one-time special events like weddings and holidays, unexpected expenses like car repairs and emergency medical expenses or almost anything else that requires extra funds.

  • I have a job and also receive benefits. Which form of income should I use on my form?

    Some lenders accept social security, pension, disability, or other kinds of benefits, as qualifying income. If you receive at least $800 a month as well as meet other lender requirements, you may be able to get a loan offer. Other conditions may apply and will vary from lender to lender.

  • Do lenders offer loans over $2,500?*

    Most short-term lenders only offer loans up to $2,500.* If you’re approved and practice responsible borrowing, you can find a lender again when needed.

  • Do social security, pension, disability, and other kinds of benefits qualify as income?

    Some lenders accept social security, pension, disability, or other kinds of benefits, as qualifying income. If you receive at least $800 a month as well as meet other lender requirements, you may be able to get a loan offer. Other conditions may apply and will vary from lender to lender.

  • Where do I log in?

    Welcome back! With just a bit of information you can resubmit to find a lender – no password needed. Click here to find a lender even faster than before.

  • I haven’t received an email response about my loan. What do I do?

    Sometimes email can go to your “junk email”, “promotions” or “spam” folder – check there first for an email from us or your lender. If you can’t find it there, email us at customerservice@moneymutual.com and we will respond as quickly as possible.

  • If MoneyMutual® isn’t a lender, why should I use your web site?

    MoneyMutual.com is a free resource that provides a marketplace where potential borrowers and potential lenders can come together. We offer simple, quick and secure access to lenders. So instead of waiting in a line or searching for lenders, our website can help make the process of finding a lender to meet your needs, faster and easier! You can avoid spending hours of your time applying individually on several websites, and simply request a loan offer by submitting your information to lenders by using the MoneyMutual® online marketplace.

  • Is my information entered on MoneyMutual.com secure?

    We are committed to your privacy and the security of your personal information. Please read our privacy policy to understand exactly what we do with your information and how it is protected.

  • What happens if I’m late on a payment, don’t pay the loan back, or default on the loan?

    If you only pay part of the loan, have a late payment, or don’t pay it back at all, you could end up paying additional fees and face collections from your lender. If you think you might miss a payment, you should immediately contact your lender directly using the information they provided. Please remember to use short term loans responsibly and accept the loan offer only if you’re confident in your ability to repay based on the lender’s terms. If you want to learn more about late or missed payments check out our loan fees and repayment page. Please check with your individual lender to learn how they handle late payments, non-payments or loan defaults.

  • What if I don’t have my employer’s phone number and address?

    Most lenders will require you to provide your employer’s name and business phone number before they make a loan offer. You’re not required to provide the address on our site, though.

  • Why do you need my banking information before I find a lender?

    Lenders simply need to make sure they can make a direct deposit into your bank account if you accept their loan offer. MoneyMutual.com is free to use, so you won’t be charged any fees to use our online marketplace.

  • Why do you need my employer’s phone number?

    MoneyMutual® is not a lender, and we won’t contact your employer. After you connect with a lender, some may call the number you provide to verify employment, but they typically do not discuss your financial situation. Remember, the form is asking for the main number of your employer, so make sure you are providing the correct one.

  • Can I pick my payments? When is the first payment due?

    MoneyMutual® is not a lender and has no access to your loan information. If you’ve been given a loan offer, you should contact the lender with any questions that deal with payments before accepting the terms of the loan. Learn more about payments on our loan fees and repayment page.

  • Can I get a loan if I have a savings account? What if I get paid with a prepaid debit card?

    While qualifications vary from lender to lender, most will require that you have a valid checking account so they can deposit the loan funds directly into your account. Unfortunately, lenders can’t deposit directly into a savings account or onto a pre-paid debit card.

  • Can I specify the length of the loan?

    Each lender is different, so the terms and conditions they offer are also different. If you get offered a loan by a lender, it should include all the details of your loan, including dates for repayment. You have a choice in whether or not you agree to the terms of the offer, so if you don’t agree with the terms of the loan offer, you do not have to accept. And you’re always more than welcome to come back and re-submit your information to see if a different lender may be able to work with you.

You can get started now!

Our simple form takes five minutes to complete and you could have the money you need from a lender in as little as 24 hours*

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